Last updated: 9 June 2026
GoodBuddy AI is operated by Service Gecko Limited, a New Zealand registered company. This policy explains what information we collect, how we use it, and your rights.
This policy applies to visitors to trades.goodbuddyai.com, business owners who use our voice AI receptionist service, and callers who interact with a GoodBuddy AI receptionist deployed by one of our clients.
From website visitors: Name and email address when booking a demo or submitting an enquiry, and general usage data via analytics.
From clients (business owners): Business name, contact details, billing information, and business details provided during onboarding including services, pricing, and availability.
From callers interacting with our AI receptionist: Name and phone number provided during the call, call recordings and transcripts, and booking details including service requested and preferred time.
We use your information to provide and operate the GoodBuddy AI service, book appointments and relay caller information to the relevant business, send call summaries and notifications to our clients, respond to enquiries and provide support, improve the performance and accuracy of our AI systems, and comply with legal obligations.
We do not sell personal information to third parties. We do not use caller data for marketing purposes.
Calls handled by GoodBuddy AI may be recorded and transcribed for the purposes of delivering the service and improving AI accuracy. Our clients are responsible for notifying their own callers that calls may be recorded, in accordance with applicable law.
Your data is stored securely using industry-standard measures. We use third-party service providers including Retell AI and Twilio to operate our voice AI infrastructure. These providers are bound by their own privacy and security policies.
We retain call recordings and transcripts for a period of 90 days unless a client requests otherwise. Client account data is retained for the duration of the service agreement plus 12 months.
Under the New Zealand Privacy Act 2020 and Australian Privacy Act 1988, you have the right to:
To exercise any of these rights, contact us at hello@trades.goodbuddyai.com.
Our website uses cookies and analytics tools to understand how visitors use the site. You can disable cookies in your browser settings. We do not use cookies to track individuals across other websites.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
We may update this policy from time to time. The current version will always be available at trades.goodbuddyai.com/privacy-policy. Continued use of our service after changes are posted constitutes acceptance of the updated policy.
Contact us at hello@trades.goodbuddyai.com or write to Service Gecko Limited, New Zealand. We aim to respond to all privacy enquiries within 5 business days.